Terms and Conditions of Use
Wellness Center
1. Access to the Wellness Center
Access to the Wellness Center is reserved for guests of the accommodation and/or authorised users, according to the procedures and opening hours established by Management.
Access may be subject to booking, availability and/or payment of the relevant service.
Management reserves the right to limit or temporarily suspend access for organisational, safety, maintenance or extraordinary operational reasons.
2. Opening hours and bookings
Opening hours are communicated by the property and may be changed without prior notice where necessary.
Treatments and services requiring a booking must be requested with the necessary notice.
Guests are advised to arrive at least 10 minutes before the scheduled treatment or access time.
In the event of late arrival, the treatment duration may be reduced without necessarily reducing the price.
3. Cancellations and no-shows
Cancellations must be made within the deadline communicated by the property at the time of booking.
In the event of late cancellation or no-show, the property may charge all or part of the booked service according to the conditions communicated at the time of booking.
4. Rules of conduct
Respectful and appropriate behaviour is required inside the Wellness Center.
Running or unsafe behaviour, improper use of equipment, disturbing other guests, bringing glass or potentially dangerous objects into wellness areas, consuming food or drinks where not expressly permitted, smoking where prohibited, and using the Wellness Center while under the influence of alcohol or other substances that may impair safe behaviour are not permitted.
Management may ask anyone who does not comply with these conditions to leave the Wellness Center without entitlement to a refund for services already purchased.
5. Clothing and hygiene
Appropriate clothing must be worn in all Wellness Center areas.
Non-slip footwear and suitable swimwear are required in wet areas according to the property’s instructions.
Before using the sauna, steam room, pool, hot tub or other equipment, guests must follow the hygiene rules indicated by the property.
6. Use of equipment
Equipment must be used only in accordance with the instructions provided by the property. Equipment must not be altered, moved or tampered with. Any fault, malfunction or potentially dangerous situation must be reported to staff immediately.
7. Health and contraindications
Use of Wellness Center services is under the user’s responsibility. Before access, users must assess their own health condition and consult their doctor where appropriate.
Particular care is required in the presence of cardiovascular, respiratory, dermatological or other conditions for which heat, hot water, sauna, steam room, hot tub or specific treatments may be inadvisable.
In case of pregnancy, medication use or particular health conditions, guests are advised to seek medical advice in advance and inform staff before treatment.
Wellness Center staff do not provide medical diagnoses. Treatments are intended for wellness and relaxation unless expressly classified otherwise under applicable law.
8. Minors
Minors are not permitted to access the Wellness Center.